Privacy Policy

Privacy Policy – Bravvi Pets

Bravvi Pets  is committed to protecting the privacy and security of our customers throughout the entire browsing and purchasing process on our website. This policy explains how we collect, use, and safeguard your information, as well as your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

1. Information We Collect

We may collect the following personal data when you interact with our store:

  • Full name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely via third-party payment providers)

We also use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.

2. How We Use Your Information

Your information is used for the following purposes:

  • To process and fulfill your orders

  • To send updates regarding your purchase

  • To provide customer support and respond to inquiries

  • To conduct marketing campaigns, promotions, and special offers (only with your consent)

  • To improve our products, services, and website functionality

3. Data Sharing and Disclosure

We do not sell or rent your personal data to third parties. Your data may be shared only when necessary:

  • With trusted service providers (e.g., shipping carriers, payment processors) to fulfill your order

  • To comply with legal obligations or respond to lawful requests from public authorities

4. Data Security

We implement strict security measures, including encryption and secure protocols, to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

5. Your Rights

Under GDPR, you have the right to:

  • Access, correct, or update your personal data

  • Request deletion of your data (“right to be forgotten”)

  • Withdraw consent for marketing communications at any time

  • Request data portability

  • File a complaint with a data protection authority

To exercise your rights, contact us using the details below.

6. Contact Us

If you have questions, concerns, or complaints regarding this Privacy Policy or your personal data, please contact us:

📧 contact@bravvipets.com
🕙 Customer Service Hours: Monday to Friday, 10:00 AM – 7:00 PM