Shipping policy
Shipping Policy – Bravvi Pets
Last updated: March 2026
Bravvi Pets is operated by BRAVVI GROUP LLC, a U.S.-registered company.
We are committed to providing a transparent and reliable shipping experience.
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays) after your order confirmation.
Once your order is shipped, you will receive a confirmation email with tracking details.
Shipping Coverage
We currently ship to the United States only.
Shipping & Delivery Time
Estimated delivery time within the United States:
- 7–15 business days
Delivery times are estimates and may vary depending on demand, carrier operations, and external factors.
Fulfillment
To ensure efficient delivery, we work with trusted international fulfillment partners.
Orders may be shipped from different warehouse locations depending on product availability.
Shipping Fees
We offer free shipping within the United States.
Order Tracking
Once your order has shipped, you will receive a tracking number via email.
Please allow 24–48 hours for tracking information to become active on the carrier’s website.
Delays
While we aim to meet estimated delivery times, delays may occur due to:
- Carrier disruptions
- High demand periods
- Logistics or operational constraints
We appreciate your understanding in such situations.
Missing Orders
If your order has not arrived within 30 days after shipment, please contact us:
Include your full name and order number so we can assist you promptly.
Returns & Refunds
Please refer to our Return & Exchange Policy for full details.
We accept returns within 30 days of delivery, subject to eligibility conditions.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately:
Include your order number and clear photos of the issue.
Each case is reviewed individually, and an appropriate solution will be provided.
Customer Support
📧 Email: contact@bravvipets.store
📍 Address: 500 4th St NW STE 102, Albuquerque, NM 87102, United States
🕙 Customer Support: Monday to Friday, 10 AM – 7 PM