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FAQ

Do you really ship worldwide?


Absolutely! From Berlin to New York, from Paris to Tokyo — if your pet lives there, we’ll find a way to get their goodies delivered.

How long will my furry friend have to wait?

Not long!

  • Europe: usually 3–7 business days
  • Rest of the world: around 7–15 business days

    And yes, you’ll get a tracking link so you can “stalk” your parcel every step of the way.

What if my pet doesn’t like it?


No worries — returns are easy! You have 30 days to send the product back (unused and in original packaging). Defective item? We’ll replace it faster than your cat can knock something off the table.

Is it safe to shop here?


Safer than leaving your sandwich unattended around a Labrador.

We use SSL encryption and trusted payment gateways (PayPal, Stripe, credit cards) to keep everything secure.