Shipping Policy
Shipping Policy – Bravvi Pets
All orders are processed within 1–3 business days (excluding weekends and holidays) after you receive your order confirmation email.
You will receive another notification once your order has been shipped.
Shipping Information
We offer free shipping worldwide on all orders.
Your order may be subject to import duties or taxes (including VAT), depending on your country’s regulations.
These charges, if applicable, are the customer’s responsibility.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Please allow up to 48 hours for tracking information to update on the carrier’s website.
If you have not received your order within 30 days of receiving the shipping notification, please contact us at:
Include your name and order number, and our team will investigate and resolve the issue promptly.
Returns & Refunds
We offer free returns within 30 days of delivery, provided the item is:
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Unused
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Unworn
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In its original packaging
You will be refunded the full order amount once the product is received and inspected.
If your order arrives damaged or defective, please contact us immediately at:
Include your order number and photos of the product.
Each case is reviewed individually, and we will always do our best to make it right.
Customer Support
📧 Email: contact@bravvipets.com
🕙 Service Hours: Monday to Saturday, 10 AM – 7 PM (Local Time)