Shipping Policy

Shipping Policy – Bravvi Pets

Last updated: March 2026

At Bravvi Pets, we are committed to providing a transparent and reliable shipping experience. Please review the details below before placing your order.

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and public holidays) after receiving your order confirmation.

Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

Shipping Coverage

We currently ship to the United States only.

Shipping & Delivery Time

Estimated delivery time within the United States:

  • 7–15 business days

Please note that delivery times are estimates only and may vary depending on demand, carrier operations, and local conditions.

Fulfillment & Shipping Origin

To ensure efficient delivery, we work with trusted international fulfillment partners.
As a result, orders may be shipped from different warehouse locations depending on product availability.

Shipping Fees

We offer free shipping on all orders within the United States.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to become active and update on the carrier’s website.

Delays

While we aim to deliver within the estimated timeframe, delays may occur due to:

  • High demand periods
  • Carrier disruptions
  • Logistics constraints

We appreciate your patience in such situations.

Delayed or Missing Orders

If your order has not arrived within 30 days after shipment, please contact us:

📧 contact@bravvipets.store

Please include your full name and order number for faster assistance.

Returns & Refunds

We accept returns within 30 days of delivery, provided the item is:

  • Unused
  • Unworn
  • In its original packaging

Once the returned item is received and inspected, a refund will be issued to the original payment method.

If your item arrives damaged or defective, please contact us immediately:

📧 contact@bravvipets.store

Include your order number and clear photos of the issue. Each case is reviewed individually.

Customer Support

For any questions regarding shipping, tracking, or delivery:

📧 Email: contact@bravvipets.store
🕙 Customer Service Hours: Monday to Friday, 10:00 AM – 7:00 PM