Exchange and return policy

You have up to 7 calendar days after receiving your order to request a return, in accordance with the Brazilian Consumer Protection Code. Products must be unused, in their original packaging, and include all accessories and tags.

We accept exchanges or returns for defective products within 30 days, subject to technical evaluation.

To submit a request, please send an email to contact@bravvipets.com with your full name, order number, reason for exchange or return, and — in the case of a defect — photos or videos showing the issue.

Our team will respond within 2 business days with instructions on how to proceed with the process.